Frequently Asked Questions
Everything about hiring a car or chartering a coach with T-Ranz. If we haven't covered it, get in touch — we'd rather you asked.
Booking & payment
A valid driver licence, a form of payment in the main driver's name, and your pick-up and drop-off details. You can hold a vehicle online in a couple of minutes and confirmation is instant.
- Full, current driver licence (not a learner permit)
- Photo ID matching the licence
- A card or bank/PayID payment in the hirer's name
You can pay by bank transfer / PayID, or by credit or debit card at checkout. Every price shown on the site is in Australian dollars and includes GST.
Yes. Bank transfer and PayID are both accepted, so a credit card is not required to complete a booking. A debit card is fine too.
- A security bond may still apply at pick-up, refunded on return
Daily rates depend on the vehicle and when you travel — rates move with the season and public holidays, which is why each vehicle shows a per-day range rather than one figure. Pick your dates and the search results will quote your exact total before you pay anything.
One day. Rentals are charged per 24-hour period from the time of pick-up, so a booking returned after the 24 hours are up moves into the next day's rate.
Yes. For hires beyond a few weeks, get in touch directly rather than booking online — long-term hires are priced separately and we can usually do better than the daily rate.
- Call 1800 872 699 or email info@t-ranz.com.au
The full rental terms are linked in the footer of every page under "Rentals T&Cs", and are also sent to you with your booking confirmation. Charter hires have their own separate terms.
Your rental
Every T-Ranz rental includes standard protection and unlimited kilometres, so there is no distance cap to watch on a long trip.
- Unlimited kilometres
- Standard cover included — $3,000 excess
- 24/7 roadside assistance
- Free airport shuttle
- Instant confirmation
Yes — you choose your cover at the extras step, and the excess drops as you move up a tier.
- Standard cover — included, $3,000 excess
- Reduced excess — $14 per day, $1,000 excess
- Zero excess — $28 per day, no excess payable
All of these can be added during checkout, and are fitted and ready at pick-up.
- Baby seat — $44
- Booster seat — $44
- GPS navigation — $35
- Additional driver — $55
The main driver must be at least 21 and have held a full licence for a minimum of 12 months. Drivers under 25 can hire most of the fleet, though some premium and larger vehicles are restricted.
Yes. A current full licence from the UK, the US, New Zealand, Canada or Ireland is accepted as-is, provided it is in English. If your licence is not in English, bring an International Driving Permit alongside it.
- You do not need an IDP if your licence is already in English
Yes, between our branches — Sydney (Seven Hills), Brisbane (Acacia Ridge) and Canberra. A one-way fee applies and depends on the route, so contact us and we will confirm it before you book.
Changes & cancellations
Yes. Call or email us with your booking reference and we will change the dates, times or vehicle where availability allows. If the new dates fall in a different season the rate may change, and we will tell you before anything is altered.
Cancel more than 48 hours before pick-up and you are refunded in full. Inside 48 hours, a cancellation fee applies. No-shows are not refunded.
Not if you cancel more than 48 hours before pick-up — the deposit is returned in full. Cancel inside that window and the deposit covers the cancellation fee.
Unused days are refunded when the vehicle comes back early, less any difference where a shorter hire attracts a higher daily rate. Let us know as soon as you can so we can process it with the return.
Please call us before your drop-off time rather than simply keeping the vehicle — it may already be booked to someone else, and a late return without notice is charged at a higher rate. If it is free, extending is usually straightforward.
Coach charter
Charter pricing depends on the route, the timing, how long the coach is held and the driver hours involved, so there is no rate card that would give an honest number. You send us the trip and we quote it properly, by hand.
Fill in the charter enquiry form with your trip, passenger count and contact details. You will get a reference number straight away, and a quote back from our team — there is no payment at the enquiry stage.
- Multi-leg and return trips are both supported on the form
Within one business day for most trips. Complex or multi-day itineraries can take a little longer, and we will let you know if that is the case.
On the road
Get yourself somewhere safe first, then call us on 1800 872 699. Roadside assistance is included with every rental and runs 24/7, so you are covered whatever the hour.
- In an emergency, call 000 first
Make sure everyone is safe and call emergency services if anyone is hurt. Then call us — do not arrange your own repairs. Take photos and exchange details with any other driver involved, and we will handle the claim from there.
During branch trading hours. Sunday collections can be arranged by appointment.
- Monday – Friday: 7am to 5:30pm
- Saturday: 8am to 4pm
- Sunday: by appointment, 8am to 4pm
Yes. Kilometres are unlimited and interstate travel is permitted across the mainland. Let us know your plans when you book so we can make sure the vehicle is right for the trip.